FAQs

1. What are the ENTRY REQUIREMENTS for courses at Petans?

Delegates must produce original photographic documentation e.g. Passport or authorised Photographic drivers licence, to verify their identity before being allowed to start any course.

Employers and individuals applying for training must recognise that a reasonable standard of fitness is essential. Delegates must be able to support and manage their own body weight, and be able to bend/stretch, and lift/carry to a reasonable level. Any condition that may affect a delegate's performance on a course must be disclosed to Petans instructors.

Delegates must meet and be able to produce proof of prerequisite training requirements as set out for each course.

Delegates must be able to read and understand oral instructions in English and be capable of making themselves understood in English.

Delegates must declare any special needs (e.g. dietary or religious) at the time of booking and inform the instructor of these special needs at the start of the course.

 

2. What if I have to CANCEL or CHANGE A BOOKING?

If you cancel or amend a booking:

Petans Ltd will make an immediate full charge of all course fees under any of the following circumstances:

  • Non-attendance for any reason of a delegate on a course or part thereof.
  • Cancellation of the booking within 7 calendar days of the start date for the course.
  • Cancellation of the booking within 7 calendar days of the start of the course and concurrent re-booking for the same delegate on an agreed alternative date within three months of the original course start date. In such rescheduled cases in addition to the original course fee the subsequent course will be chargeable at 50% of the course fee prevailing at the time of the second course and no further changes of course date or name of delegate on the booking will be permitted.

If we cancel the course:

  • In the event that Petans cancel a course for whatever reason, it will not be cancelled less than 2 weeks from the published start date.
  • All fees already paid for delegates on cancelled courses shall be refunded in full.
  • A revised start date will be offered as soon as possible.
  • No compensation for any costs incurred will be payable to the delegate.

 

3. How does VALUE ADDED TAX apply?

UK tax law states that VAT will be added automatically to the final invoice total at the rate prevailing on the last day of the course in question. If a company booking a course is from a country within the European Union at the time of booking AND is registered in that country for VAT, then if a legitimate VAT number is forwarded to Petans at the time of booking then UK VAT will not be applied to the invoice.

 

4. What is included within the COURSE FEE, and what do I have to arrange myself?

Fees include lunch and refreshments, but do not include transport to and from Petans site, or accommodation. All transport and accommodation, including booking of these, is the responsibility of the sponsoring Company or individual.

5. What are the PAYMENT TERMS for training courses?

Standard terms of trading for customers with whom pre-agreed credit arrangements exist are full payment within 30 days of the date of the invoice Petans is classified as a small business under The Late Payment of Commercial Debts (Interest) Act 1998, and as such reserves its statutory right to claim interest on debts in excess of our 30-day terms. Such interest will be at the rate as set out in the Act.

Payments may be by cash or cheque, cheques should be made payable to Petans Ltd.

Payments may be made by all major credit and debit cards. All credit cards are free to use except American Express cards, which are subject to a 3.5% admin charge.

 

6. Is anything different for PRIVATE DELEGATES?

Private delegates are required to submit the Course fees in full to Petans Ltd. to arrive not less than 14 days prior to the first day of the course. If the fees have not been received within 14 days of the start of the course and no other arrangement has been made with Petans Ltd, the booking may be cancelled automatically and the place offered elsewhere.

When delegates, by prior arrangement, are on Standby, full payment is required at the time of confirmation of attendance.

Credit is not granted to Private delegates or to individuals under any circumstances.

 

7. How do Petans deal with EL and PL INSURANCE LIABILITIES?

PETANS Ltd will assume that Company delegates are covered by the sponsoring Company's Employers and Public Liability Insurance. Where the delegate is a private individual EL and PL Insurance cover is provided by Petans for the duration of the course.

 

8. Do I get a CERTIFICATE or LOGBOOK stamp at the end of the course?

Certificates are issued to all delegates attending and completing training courses satisfactorily. Any delegate requiring their logbook signed and stamped should present it to their instructor at the start of the last day of the course.

If the Course has been approved under the Offshore Petroleum Industry Training Organisation (OPITO) standards it will be subject to the following Condition:

A Certificate should be issued to all individuals and to the Company sponsoring the delegate for all delegates successfully completing the course, details of which, including Name, Course Dates and Certificate Number must be recorded by the organisation conducting the training. A return of all details of the Certificates issued must be made by the Training Organisation to the Central Training Register on completion of the course.

 

9. What if I lose a CERTIFICATE, can't get it from my company, or change my name?

Duplicate certificates are available at £30 per copy. Any request for duplicate certificates must be made in writing and be collected by the certificate holder in person, who must bring photographic ID. In the event of an individual officially changing their name, e.g. by marriage or by Deed Poll, Petans Ltd will issue a revised Certificate FoC.

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OPITO Accredited Centre ISO 14001 registered ISO 9001 registered OHSAS 18001 registered City & Guilds MCA

Petans Ltd, Registered office; The Training Centre, Imperial Way, Horsham St Faith. Norwich. NR10 3GJ
A Company Limited by Guarantee, Registered in England Company Registration Number 1853527
Registered with the Charity Commission for England and Wales - Charity Registration Number 290458
VAT Registration Number 363 5725 41 Tel: (01603) 891255 Fax: (01603) 890827

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