This document sets forth the legal terms and conditions for access to and use of the Petans Limited website. By accessing or using this website or the materials therein ('Site'), you agree to comply with the following terms and conditions.

Petans Limited is:

A Company Limited by Guarantee, Registered in England, Company Registration Number 1853527

Registered office; The Training Centre, Imperial Way, Horsham St Faith. Norwich. NR10 3GJ

Registered with the Charity Commission for England and Wales – Charity Registration Number 290458


Use and Access to the Site

All users of this Site do so at their own risk. Petans Limited makes no representations or warranties of any kind with respect to the Site and the use thereof, including the security of any data or information transmitted to the Site. Neither Petans Limited nor any other party involved in the creation, production or delivery of this Site assumes or accepts any liability for any costs, losses, damages, etc. arising out of or in connection with the use and access to this Site, or with the failure of performance of this Site for any reason.


Copyright and Trademark Notice

This Site and all of the materials therein are protected by the Copyright Laws of the United Kingdom, and may be protected by the copyright laws of other countries as well. Any unauthorised use of the materials contained in the Site is strictly prohibited. All rights reserved. The Site may contain documents, images, software, information and other materials owned by others, such as design work, illustration, photographs, commercials, film clips, and music. Any use of any these materials is strictly prohibited, unless prior written consent is obtained from the owner of the materials.


Links to Other Websites

It is expressly understood that the websites to which links are provided in this Site are not under the control of Petans Limited. Petans Limited assumes no responsibility with respect to the linked site, or for any potential damage arising from our or in connection with the use of any such link. In addition, the existence of a link between this Site and any other website is not and shall not be understood to be an endorsement by Petans Limited or by the owner or proprietor of such linked website.


Unsolicited Materials

As a matter of policy, Petans Limited does not consider suggestions or ideas, which are offered to us on an unsolicited basis.


Petans Limited Disclaimer

The following Disclaimer governs the use by you of the Petans Limited website managed by Petans Limited. The rules set forth herein apply to all materials including photographs, online communications and other information that is or becomes available on Petans Limited website (collectively, 'Information').

Please read these terms and conditions carefully before using Petans Limited website. By using the Petans Limited website, you accept and are bound by these general conditions of use and any modifications thereto. If you do not agree to these conditions, please do not use the site.


Uses permitted

All rights, including copyright and database right, in Petans Limited website are owned by or licensed to Petans Limited , or otherwise used by Petans Limited as permitted by applicable law.

Petans Limited grants to you non-exclusive use of the Information contained on the Petans Limited website only for personal, non-commercial or teaching purposes. The use of the Information on any other website or networked computer environment is prohibited. All trademarks and trade names are proprietary to Petans Limited . Except as permitted above, and as allowed by the conditions governing the use of other sites in Petans Limited website, you undertake not to copy, store in any medium (including in any other website), post, re-publish, transmit, re-transmit, broadcast, reproduce, distribute, sell, license, lend, transfer, show in public or use or exploit the Information in any way for commercial gain or otherwise use the Information in a manner that is inconsistent with these Terms of Usage.


User's obligation to abide by Applicable Law

In connection with the use of Petans Limited website, you shall abide by all applicable laws, including those pertaining to such areas as libel, slander, defamation, trade libel, product disparagement, harassment, invasion of privacy, tort, obscenity, indecency, and copyright or trademark infringement ('Applicable Law'). The Information available on Petans Limited website does include intellectual property that is protected under the copyright, trademark and other intellectual property laws of England and/or other countries ('Intellectual Property Laws'). Such Intellectual Property Laws generally prohibit the unauthorised reproduction, distribution or exhibition of all text, photographic and graphic (art and electronic) images, music, and other protected materials. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties.


Prohibition against Rogue Programming

You shall not post, transmit or make available in any way through Petans Limited website any software or other materials which contain a computer virus, Trojan horse, time bomb, worm or other rogue programming ('Rogue Programming'). Petans Limited website has no obligation to detect the presence of any Rogue Programming. Any downloading of software or other materials or any other use of the Information on Petans Limited website is at your own risk, and you are advised to take adequate precautions to minimise any loss to your system caused by Rogue Programming, including use of anti-virus programs and proper backup of files.


Disclaimer of warranties

Petans Limited website is provided on an 'as is' and 'as available' basis without warranties of any kind, either express or implied, including but not limited to warranties of title, non-infringement or implied warranties of merchantability or fitness for a particular purpose. Petans Limited does not warrant that any information is complete or accurate, nor that Petans Limited website will be uninterrupted or error-free nor that any information is free of Rogue Programming.


Limitation of damages

Under no circumstances, including negligence, shall Petans Limited be liable for any direct, indirect, incidental, special, punitive or consequential damages that may result from the use or inability to use Petans Limited website, including without limitation use of or reliance on information available on Petans Limited website, interruptions, errors, defects, mistakes, omissions, deletion of files, delays in operation or transmission, non-delivery of information, disclosure of communications, or any other failure of performance.


Release and indemnity

You hereby release and waive any and all claims and/or liability against Petans Limited arising from or in connection with your use of Petans Limited website. You also agree to defend, indemnify and hold harmless, Petans Limited from and against, any and all claims of liability, including costs and solicitors' fees, arising from or in connection with your use of Petans Limited website or failure to abide by applicable law.



These rules may be modified by Petans Limited from time to time and such modifications will be binding on you when placed online.


Links to external websites

Links contained in Petans Limited website will lead to other websites which are not under our control. We are not responsible for the content of any linked site. Listing and linking should not be taken as an endorsement of any kind and we accept no liability in respect of the content. We cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages. © 2010 Petans Limited except where otherwise credited. All Rights Reserved.


Registered office

The Training Centre, Imperial Way, Horsham St Faith. Norwich. NR10 3GJ.

Or you can reach us by telephone at +44 (0)1603 891255

Website privacy policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.


  1. What information do we collect? We may collect, store and use the following kinds of personal data:
    1. information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views;
    2. information that you provide to us for the purpose of registering with us (including your name, company, email address and other information);
    3. information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including your name, company, email address and other information);
    4. any other information that you choose to send to us.
  2. Cookies

    We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may send a cookie, which may be stored by your browser on your computer's hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website's usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, and/or to personalise our website for you.

    Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking 'Tools', 'Internet Options', 'Privacy', and selecting 'Block all cookies' using the sliding selector.) This will, however, have a negative impact upon the usability of many websites.

    We use Google Analytics to analyze the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at:

  3. Using your personal data

    Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:

    1. administer the website;
    2. improve your browsing experience by personalising the website;
    3. enable your use of the services available on the website;
    4. send to you goods purchased via the website, and supply to you services purchased via the website;
    5. send statements and invoices to you, and collect payments from you;
    6. send you general (non-marketing) commercial communications;
    7. send you email notifications, which you have specifically requested;
    8. send to you marketing communications relating to our business, which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology. You can inform us at any time if you no longer require marketing communications to be sent by emailing us at
    9. provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
    10. deal with enquiries and complaints made by or about you relating to the website. We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing. We will not store any credit or debit card information you provide to us for any payments made through this website.
  4. Other disclosures

    In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

    1. to the extent that we are required to do so by law;
    2. in connection with any legal proceedings or prospective legal proceedings;
    3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk). Except as provided in this privacy policy, we will not provide your information to third parties.
  5. International data transfers

    Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy. If you are in the European Union, information that you provide may be transferred to countries (including the United States), which do not have data protection laws equivalent to those in force in the European Union. You expressly agree to such transfers.

  6. Security of your personal data

    We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

  7. Policy amendments

    We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

  8. Third party websites
  9. The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

  10. Updating information

    Please let us know if the personal information that we hold about you needs to be corrected or updated.

  11. General Data Protection (GDPR)

Course Booking (Individuals)

Petans will process data given to us by you using the lawfulness of Contract under one or more of the following:

  • Petans have a contract with you, the individual and need to process your personal data to comply with Petans obligations under the contract.
  • Petans haven’t yet got a contract with you, the individual, but you have asked Petans to do something as a first step (eg provide a quote) and Petans need to process your personal data to do what they have been asked.

Course Bookings (Company), Data Sharing and Other Contact

Petans will process data given to us by you using the lawfulness of Legitimate Interest in the booking, completion and certification of training courses and/or resources held at Petans premises or delivered by Petans staff or appointed sub-contractors. 

In the processing of your data we will ensure that it is both necessary and that there is no less intrusive way to achieve the same result.  We are committed to only use individual’s data in ways they would reasonably expect, unless we have a very good reason.

Where we process your data we will only do so as per your documented instructions.  Should you wish us not to process your data in the course of our activities listed above please notify us in writing, titling the letter GDPR.

GDPR – Petans Staff and Resources

Petans commit to ensuring that its staff and resources are subject to a duty of confidence and takes appropriate measures to ensure the security of processing including the notification of personal data breaches and appropriate reviews of data protection impact assessments.

We will only engage a sub-processor with the prior consent of the data controller and a written contract and will assist the data controller in providing subject access and allowing data subjects to exercise their rights under the GDPR including that of withdrawal.

Petans will delete or return all personal data to the controller as requested in line with the requirements of the awarding or accreditation body which would signify the end of the contract. 


If you have any questions about this privacy policy or our treatment of your personal data, please contact us. This privacy policy is based on a template created and distributed by

Equality and Diversity Policy

Petans Limited is an equal opportunities employer.

Petans Limited complies with the requirement of The Equality Act 2010. As far as possible, Petans Limited observes and complies with both the Commission for Racial Equality and the Equal Opportunities Commission's Codes of Practice for Employment.

Petans will submit to audits and inspections, providing the controller with whatever information it needs to ensure that they are both meeting their Article 28 obligations, and tell the controller immediately if it is asked to do something infringing the GDPR or other data protection law of the EU or a member state.